Buyers and Homeowners in Alberta
Buying a new home is a big decision and one of the biggest investments you'll make. Before signing the agreement of purchase and sale, be sure your home is protected. Travelers Canada is a leader in warranty products for newly built homes. We work with approved builders who meet our rigorous criteria for quality and customer service.
*New Home Warranty policies are underwritten by The Travelers Insurance Company of Canada. We do not offer New Home Warranty coverage in Québec. Warranty coverage is currently only offered in Alberta, British Columbia and Saskatchewan.
Is your home covered?
A Travelers Canada New Home Warranty is only available for new homes built by a Travelers Canada approved builder. This includes homes ranging from custom-built single-famliy homes to a high-rise condo unit. It does not include partially renovated homes. Homes that are being substantially renovated (more than 75 percent of the home being new) also require warranty coverage under the Homeowners Protection Act and Regulations and may be covered.
For your home to be eligible for coverage, the builder must register with the New Home Buyer Protection Office for homes in Alberta and with Travelers Canada for home warranty insurance coverage. We select builders based on their track record, technical expertise, financial capacity and after-sales customer service. Only builders that meet our stringent underwriting criteria are approved.
The journey to buying your home
Before taking possession of your new home, arrange a preoccupancy walkthrough with your builder. This is an opportunity to identify any construction deficiencies that need correcting before you move in. During this meeting, the builder will present you with a Warranty Commencement Date Certificate to sign. This certificate lets Travelers know the date to begin your new home warranty coverage.
Still have questions?
The New Homebuyer Protection Act ensures that all new homes have a minimum level of protection against defects. The insurance contract must stipulate the following coverages.
1-Year Material & Labour Warranty
First 12 months – Coverage for any defect in materials and labour.
2-Year Material & Labour Warranty
First 24 months - Coverage for any defect in materials and labour related to delivery and distribution systems (electrical, plumbing, gas, heating, ventilation and air-conditioning).
5-Year Building Envelope Warranty
Coverage for up to 5 years for defects in the building envelope of a new home, including a defect which permits unintended water penetration such that it causes, or is likely to cause, material damage to the new home. In addition, coverage for any defect in materials and labour supplied for the exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home. Homeowners have the option to extend coverage for up to an additional 2 years.
10 Year Structural Defects Warranty
Coverage for structural defects for up to 10 years for any defect in materials and labour that results in the failure of a load-bearing part of the new home. A defect that causes structural damage that materially and adversely affects the use of the new home for residential occupancy.
The New Home Buyer Protection Office has an online registry available to confirm if a home is covered by the legislated warranty and who the warranty provider is. Please visit the registry to find out if your new home is covered by Travelers Canada.
Each home is provided a unique warranty number when it is enrolled with Travelers Canada. This number and other identifying factors about your home are used to create the Warranty Commencement Date Certificate. You'll sign this document during the final walkthrough with your builder, and we use this signed document to begin the warranty coverage.
We try our best to process the information we are sent to the best of our ability. Unfortunately, documents are sometimes illegible, incomplete or missing updated information. These small errors will not affect your warranty or your ability to make a claim. However, if you are unsatisfied with the package you received, we will issue a duplicate one electronically. Please email firstname.lastname@example.org with your address to process your request.
The 1-2-5-10 warranty always remains with the property, so there is no formal transfer process. Please provide the new owners with the home warranty certificate for their reference. If you are the new owners of a home covered by a 1-2-5-10 warranty and would like this updated in our database, please email your details to email@example.com, and we will process your request.
We are aware that sometimes documents get lost or misplaced. Travelers Canada can provide a duplicate copy via email for no charge. To request another copy please email us at firstname.lastname@example.org. Please make sure to provide both the civic address of your property as well as your email address so that we are able to process your request.
Travelers Canada can supply a confirmation of warranty letter. Please email email@example.com with the civic address, and we will send a confirmation letter to the email address provided.
Travelers Canada requires written notice outlining the full details of the defect. Refer to the NHBPO Performance Guide to assist you in identifying and reporting defects to Travelers Canada. You can provide your claim information by mail, fax or by emailing firstname.lastname@example.org.