Contact Us

Report a claim

To report a claim, please submit a written notice of claim to newclaims@travelers.com or call 1.800.661.5522. For more Claim information, access our Claim Centre here.

Customer Service

To email our Customer Service team, please click here. To contact Customer Service by phone, please call 1.800.268.4543 or 905.825.6422, Monday to Friday, 7:30 a.m. to 7:00 p.m. ET.

Policy Questions

To ask questions about your insurance policy or bond, please contact your broker.

Unclaimed Property Inquiries

For unclaimed property inquiries in BC or Alberta, please call Sherry Hazelton at 800.268.8447.

Our offices across Canada:

HEAD OFFICE

The Dominion of Canada General Insurance Company, Travelers Insurance Company of Canada and St. Paul Fire & Marine Insurance Company

165 University Avenue
Toronto, ON M5H 3B9
416.362.7231
800.268.8447

WESTERN REGION

Vancouver
650 West Georgia Street,
Suite 2500
P.O. Box 11542
Vancouver, BC V6B 4N7
604.684.6574
800.555.9431

Calgary
530 – 8th Avenue S.W.,
Suite 2700
Calgary, AB T2P 3S8
403.231.6600
800.363.1072

EASTERN REGION

Montreal
1010 de la Gauchetière Street West,
Suite 1100
Montreal, PQ H3B 2N2
514.875.0600
800.361.9427

ATLANTIC REGION

Dartmouth
100 Venture Run,
Suite 300
Dartmouth, NS B3B 0H9
902.429.6813
800.565.1322

CENTRAL REGION

Toronto
165 University Avenue
Toronto, ON M5H 3B9
416.362.7231
800.268.8447

Toronto
200 King Street West
Toronto, Ontario M5H 3T4
416.362.7231
800.268.8447

Toronto
20 Queen Street West,
Suite 200, P.O. Box 5
Toronto, ON M5H 3R3
416.360.8183
800.330.5033

Oakville
1275 North Service Road West
Oakville, ON L6M 3M3
905.825.6400
800.268.5371

Markham
8133 Warden Avenue,
Suite 500
Markham, ON L6G 1B3
289.333.2000
800.265.4408

Ottawa
155 Queen Street,
Suite 300
Ottawa, ON K1P 6L1
613.233.1363
800.267.8294