Contact Us
Definity Financial Corporation has purchased the personal insurance business and the majority of the commercial insurance business of Travelers Canada.
Rest assured this change in ownership does not affect your policy or coverage. We’re committed to ensuring this transition is smooth and easy for you.
If you’re a Travelers Canada customer requiring assistance with the IntelliDrive app, please contact a member of our Customer Service team.
For registered builders and developers in our New Home Warranty program that require assistance accessing your TRU Builder account or would like to register, contact us. Please note this is only for TRU Builder inquires.
Report a claim
To report a claim, please contact a member of our team. For more information, including claim process and FAQs, visit Claim Centre.
Customer service
Your inquiry is important to us. If you are a broker or client and need specific policy details, credit card, banking information changes, or payment processing, we are happy to help. Call 1.800.268.4543 or 1.905.825.6422 for fast personal service.
Our Customer Service Centre is available Monday to Friday, from 7:30 a.m. to 7:00 p.m. ET. Please select Option 1 for Portal Support or Option 5 for Billing inquiries.
We appreciate your patience and look forward to connecting with you!
Find a Surety broker
Get a quote and find tailored coverage to help address the risks to your business.
Policy questions
To ask questions about your insurance policy or bond, please contact your insurance broker.
Unclaimed property inquiries
For Unclaimed Property Act inquiries related to uncashed cheques (issued at least 3 years prior) and addressed to an Alberta, New Brunswick or British Columbia location, please contact Shauna Budd.
Media contact
For media inquiries, please contact Stephen Bernard at 860.954.5086.
St. Paul Fire and Marine Insurance Company is the Canadian licensed insurer operating as Travelers Canada.
Head office
First Canadian Place
100 King Street West, Suite 7250
Toronto, ON M5X 1B1
416.362.7231
1.800.268.8447
Vancouver
TD Tower
700 West Georgia Street, Suite 2301
Vancouver, BC V7Y 1K8
604.684.6574
1.800.555.9431
Calgary
Bow Valley Square 3
255 – 5th Avenue SW, Suite 420
Calgary, AB
T2P 3G6
403.231.6600
1.800.363.1072
Montreal
1010 de la Gauchetière Street West,
Suite 1100
Montreal, PQ H3B 2N2
514.875.0600
1.800.361.9427
Bedford
Modspace Westway Park
90 Western Parkway, Suite 102
Bedford, NS B4B 2J3
902.429.6813
1.800.565.1322