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Claim Centre

Important update for home, auto and commercial policy holders

As part of the sale of Travelers Canada’s personal insurance and the majority of its commercial business to Definity Financial Corporation, your home, auto, business insurance, specialty insurance and title insurance policies are now serviced by Definity Insurance Company. This change of ownership does not affect your policy or coverage.

Travelers Canada will continue to serve our surety and new home warranty customers. If you have an open claim, please continue to communicate with Travelers Canada.

Learn more


If you’d like to speak with someone about your new home warranty claim and are unsure who to call, please use our claim line any time at 1.888.232.8037.

Report a surety claim

To make a claim, please submit a written notice of claim via email, fax or mail with the following information:

  • The claimant’s name (person or business) AND
  • A copy of the bond OR details of the bond including the bond type, bond number, and project description AND
  • A brief summary of the claim being made on the bond.

Please submit your claim to the intake team at:

Email: [email protected]
Mail/Courier/Delivery: 100 King Street West, Suite 7250, Toronto, ON M5X 1B1

Please call 438.953.9540 if you have any questions about submitting a claim.

Would you like to read more information on how to submit a claim related to Surety?

Visit the Surety Association of Canada website for instructions on how to submit a Surety claim.

Quebec claims
If you are reporting a claim regarding a property or contractor in the province of Quebec, please email the Montreal office at [email protected] or call 438.953.9540.

Report a new home warranty claim for buyers and homeowners

We understand that your needs filing a home warranty claim are different than home, auto, or business claims. Our Claim professionals have walked countless other homeowners through the process and have specialized warranty expertise.

To file a warranty claim for buyers/homeowners, please complete the Notice of Claim form and send it to us at [email protected] and your builder.*

For an Excel version, download the Notice of Claim Excel file.

For more information on submitting a warranty claim, please visit our Notice of Claim page. If you have any questions about making a warranty claim, you may contact us at:

Email: [email protected]
Phone: 604.691.1125
Mail/Courier/Delivery: 700 West Georgia Street, Suite 2301, Vancouver, BC V7Y 1K8

*Please note, you must send the Notice of Claim form to Travelers Canada before the expiry of the warranty period (refer to your Home Warranty Certificate for details).

Notice of Claim

Learn about how to complete a notice of claim form for home warranty and what you can expect during process.