TRU Builder™ for New Home Warranty
TRU (Travelers Residential Unit) Builder is an online portal built for Travelers Canada builders and developers. We want to better serve our customers in one digital resource for all new home warranty needs including: underwriting, home registrations, technical support, and claims handling.
Get access to TRU Builder today and streamline your process.
What features are available with TRU Builder™?
TRU Builder is a custom built portal for our builders and developers to enroll new homes, review warranty forms, access builder/homeowner bulletins, and manage all of your warranty needs. Below are some of the key features:
- Create new home registration forms for all unit types and upload plans and other related documents with your registration form.
- Pay premium and other fees online via credit card and view your credit card transaction history.
- Complete your renewal and upload any related documents.
- View all your project specific companies at once.
- Download multiple Schedule D’s at one time.
- Look up information about your company, projects, warranties and claims (if applicable).
- Search for projects, warranties and claims (and export your search results).
- Find forms, bulletins, resources and key contacts.
How do I register for TRU Builder™?
Contact us - If you are a Travelers registered builder or developer, contact a member of our team here.
Submit your application - If you are not a Travelers registered builder or developer, we will need to get you set up. Contact a member of our team here.
Login to TRU Builder - Once your application has been approved, you will receive an invitation from TRU Builder to register.
Still have questions?
Check out our FAQs
What is TRU Builder?
TRU Builder is a custom built portal for our builders and developers to enroll new homes, review warranty forms, access builder/homeowner Bulletins and other resources and manage all of your warranty needs.
How do I get access to TRU Builder?
We want to help our builders succeed and transform the way they do business. Contact our team here to ask any questions and request access to TRU Builder.
Can I pay by credit card on TRU Builder?
Yes, you can pay by credit card. You can also submit the new home registration form or renewal information online and still pay by cheque.
Can I get a Warranty Commencement Date Certificate (Schedule D) on TRU Builder?
Yes, you will be able to see which homes are commenced and uncommenced. For the uncommenced homes, you will be able to download a Warranty Commencement Date Certificate (Schedule D) directly from the portal.
Can I pay my renewal fee online?
Yes, you will be able to pay your renewal fee online. Please click on the pay your fees link on the main dashboard.
How secure is TRU Builder?
TRU Builder is protected by Travelers security firewall. All users must first be invited to register as a user of TRU Builder before access will be considered. Furthermore, all documents housed on and uploaded to TRU Builder are double encrypted.
What if I forget my password?
Return to the main landing page and click on Need help signing in? to reveal Forgot password? and follow the prompts.
How do I reset my username?
You cannot reset your username. Please contact our team here.
Looking for more information on New Home Warranty?
Please visit our website at travelershomewarranty.ca.