New Home Warranties for Buyers and Homeowners
Great homes are built on strong foundations
A new home is likely the largest investment of your lifetime. If you have purchased a new home built and sold by a Travelers Canada-approved builder, you are eligible to protect your investment from defects from the trusted provider in new home warranties in Western Canada.
Travelers Canada’s new home warranty policies are underwritten by St. Paul Fire and Marine Insurance Company (Canada Branch), and are only offered in Alberta, British Columbia, and Saskatchewan.
Learn more about home warranties in your province
British Columbia
Travelers Canada is a leader in home warranty products for newly built homes. Find out about warranty products for buyers and homeowners in British Columbia.
Alberta
Make sure your new home’s construction and systems are covered by a Travelers Canada Home Warranty and learn about other warranty products we offer in Alberta.
Saskatchewan
Travelers Canada provides home warranty products to buyers and homeowners across Western Canada. To learn more about how we can protect your investment, visit the Saskatchewan page.
What is a new home warranty?
A new home warranty is an insurance policy provided with most newly built homes, giving buyers protection against the cost of repairing construction defects covered under their warranty.
Maintaining your new home
These manuals explain how homeowners can keep their home’s systems in optimal condition, and the circumstances under which malfunctioning systems are covered in your warranty.
Claim services
Report/manage a home warranty claim
Home warranty claims are different from traditional insurance claims, requiring specialized expertise and knowledge. We’ve supported thousands of homeowners through the warranty claim process, and we can guide you through it, too.
Still have questions?
Explore our home warranty FAQs
Each home is provided a unique warranty number when it is enrolled with Travelers Canada. This number and other identifying factors about your home are used to create the Warranty Commencement Date Certificate. You’ll sign this document during the final walkthrough with your builder, and we use this signed document to begin the warranty coverage.
We try our best to process the information we are sent to the best of our ability. Unfortunately, documents are sometimes illegible, incomplete or missing updated information. These small errors will not affect your home warranty or your ability to make a claim. However, if you are unsatisfied with the package you received, we will issue a duplicate one electronically. Please email [email protected] with your address to process your request.
The home warranty always remains with the property, so there is no formal transfer process. Please provide the new owners with the home warranty certificate for their reference. If you are the new owners of a home covered by a warranty and would like this updated in our database, please email your details to [email protected], and we will process your request.
We are aware that sometimes documents get lost or misplaced. Travelers Canada can provide a duplicate copy via email for no charge. To request another copy, please email us at [email protected]. Please make sure to provide both the civic address of your property as well as your email address so that we can process your request.
Travelers Canada can supply a confirmation of warranty letter. Please email [email protected] with the civic address, and we will send a confirmation letter to the email address provided.
Travelers Canada requires written notice outlining the full details of the defect. This can be provided via mail, fax, or emailing [email protected]. For more information on the claims process please refer to Chapter 5 of your warranty manual.
Resources
Insights to help you maintain your home
New Home Warranty Insights
Concrete Driveway Care and Maintenance
With proper upkeep concrete driveways can provide years of serviceability. Learn more about how to care and maintain a concrete driveway from Travelers Canada.
New Home Warranty Insights
Tips for Managing Rain in Your Attic in Your Home
Attic rain is caused by the rapid melting of excessive ice/frost in the attic of your home. In the winter months, this frost begins to accumulate when excess moisture enters an unconditioned attic. Learn more about how to properly manage rain in your attic.
New Home Warranty Insights
Surface Water Management
Managing surface water by directing water away from your home is the primary defense for keeping your basement dry and avoiding costly water damage. It is important to also consider where this water gets redirected to. Learn about managing surface water from Travelers Canada.
