Complaints Handling Protocol
Select the complaints handling protocol that applies to you
Following the sale of Travelers Canada’s personal insurance business and the majority of its commercial insurance business to Definity Financial Corporation, our complaints handling protocols are now organized into two separate sections. Please use the options below to select the protocol that applies to you.
Surety and New Home Warranty Complaints Handling
Travelers Canada remains dedicated to delivering innovative surety and home warranty solutions to Canadian customers.
Personal, Business and Specialty Insurance Complaints Handling
Travelers has sold Travelers Canada’s personal insurance business and the majority of its commercial insurance business to Definity.