Canada Post Service Disruption

You should continue to make online or telephone payments through your bank or make payments at your broker’s office. In addition, all Travelers Canada offices will accept personal cheques. Please contact your broker with any questions.

During the strike, we will not send payment reminder notices and non-payment of policies will not result in cancellation. When postal services return to normal, we will not count the strike days when calculating overdue days or issuing cancellation notices.

We will continue to process any cancellations and policy changes you request and will courier refund cheques to your broker’s office.

Our claim professionals will work with our clients to find a solution that meets their needs. Claim cheques may be delivered to your broker’s office, made available for pickup at a Travelers Canada office with advance notice or couriered to your home.

All policy changes (including reinstatements and pay plan changes) will be processed as usual. Please contact your broker if you need to make any changes or amendments to your policy.

If a requested policy change results in a refund, it will be provided based on your pay plan:

• Monthly pay plans will result in a change to the debit amount. Your broker can advise you of the updated debit amount.
• If a refund cheque is required, it will be couriered to your broker’s office.
• Refund cheques do not apply to policies that are billed through your broker. 

If you require a copy of your policy documents, please contact your broker.

If your pink slip is close to expiry, your broker’s office can provide you with an updated slip during the strike.

Any documentation that could not be sent to you during the strike, will be issued when the strike is over.