COVID-19: Stay-at-Home Auto Premium Credit Program

Customer Frequently Asked Questions 

Q: What is the Stay-at-Home Auto Premium Credit Program?

A:  The Stay-at-Home Auto Premium Credit Program provides a 25% credit on one month’s premium to our Canadian personal auto insurance customers, reflective of the decreased driving and auto claims we are seeing in April and which we anticipate will continue into May. Travelers Canada will automatically credit customers’ accounts, providing them with prompt and much needed relief during this time. Customers who have already paid their account in full, either directly or by broker billing, will receive a mailed cheque. For most policyholders who pay monthly, credit processing will start in May and be applied to their next installment.

Q:  Are all auto customers eligible for the Stay-at-Home Auto Premium Credit Program?

A:  The program is available to our Canadian personal auto insurance customers, including Chieftain customers, who have a policy-in-force as of April 1, 2020.

Q:  How much money will each auto customer receive through the Stay-at-Home Auto Premium Credit Program?

A:  Customers will receive a billing account credit for approximately 25% on one month’s premium. 

Q:  Is the credit per policy, per driver or per vehicle?

A:  The credit applies to each personal auto policy regardless of the number of drivers or vehicles.

Q:  Do I need to provide any documentation?

A:  No. The credit will be automatically applied for our Canadian personal auto insurance customers.  

Q:  How will I be notified about the Stay-at-Home Auto Premium Credit Program?

A:  You will be notified via an email from your broker with this customer letter 

Q:  How will I receive the credit?

A: Travelers Canada will send you a follow up letter by mail that provides the details of the credit. Customers on direct bill or recurring payment receive the credit automatically with expected processing to begin in May for most customers.  Customers who have already paid their account in full, either directly or by broker billing, will receive a mailed cheque.  For most policyholders who pay monthly, credit processing will start in May and be applied to their next instalment. Most cheques (if applicable) will be mailed out approximately two weeks after you receive the letter. If you have any questions about your current payment plan, please contact your broker.   

Q:  Will all customers receive the credit at the same time?

A:  For most customers, we expect processing to begin in May. For customers in Alberta and the Territories, we expect processing to begin in June and the credit to be applied to their next installment.

Q:  What happens if I have an outstanding balance?

A:  For your convenience, the credit is applied directly to the outstanding balance. The new amount owed and the due date are included in the letter.

Q:  What if I am no longer an auto insurance customer of Travelers Canada, but I had a policy in April?

A:  You are still eligible for the auto premium credit.  

Q:  Does the credit apply to recreational vehicles and motorcycles?

A:  Yes, if these vehicles are written on a personal auto insurance policy.

Q:  If stay-at-home orders extend past May, will I continue to receive auto premium credits?

A:  We will continue to assess the program as more information comes to light about the impact of the COVID-19 crisis on the driving environment and auto claims.