Frequently Asked Questions

Preparing for a disruption in Canadian Postal Services

As you may know, Canada Post and the Canadian Union of Postal Workers (CUPW) are currently in contract negotiations. If the parties do not reach an agreement by Wednesday September 26th at 12:01 AM there may be a lockout. In response, we are preparing for a disruption in postal services over the coming months. We are working to ensure we minimize disruption of our services to you our customer during this time.

Please see below for answers to some of the questions you may have.

PAYMENTS AND REFUNDS

Q: How can I make payments on my insurance premiums?

  • You should continue to make online or telephone payments through your bank or make payments at your broker’s office. In addition, all Travelers Canada offices will accept personal cheques. Please contact your broker with any questions.

Q: How will I receive notices from Travelers Canada?

  • During the strike, we will not send payment reminder notices and non-payment of policies will not result in cancellation. When postal services return to normal, we will not count the days on strike when calculating overdue days or issuing cancellation notices.
  • We will continue to process any cancellations you request and will courier refund cheques to your broker’s office.

CLAIM

Q: How will I receive my claim cheque?

  • Our claim professionals will work with our clients to find a solution that meets their needs: Claim cheques can be delivered to your broker’s office, couriered to your home, or made available for pickup at the closest Travelers Canada office.

POLICY CHANGES

Q: How will any changes be made to my policy?

  • All policy changes (including reinstatements and pay plan changes) will be processed as usual. Please contact your broker for any changes or amendments you would like to make to your policy.
  • If you require a copy of your policy documents, please contact your broker.
  • If your pink slip is close to expiry for any reason, your broker’s office can provide you an updated slip during the strike.
  • Any documentation that could not be sent to you during the strike, will be issued when the strike is over.

If you have any questions or comments on the information above, please contact your insurance broker.