Builders and Developers in Alberta

Travelers Canada is the industry leader in residential home warranty products. We work with builders committed to excellence to provide your future home buyers peace of mind. Travelers Canada is the largest full-service new home warranty provider in Western Canada. Our vast knowledge of the industry and extensive construction experience enables us to properly assess risk and support developers in delivering industry-leading coverage to buyers.

Travelers Canada has been providing warranty coverage to Builders and Developers in Alberta since mandatory warranty legislation came in to effect February 1, 2014. Every new home must be protected under warranty, and all builders are required to have a home warranty in place to obtain a building permit.

*New Home Warranty policies are underwritten by The Travelers Insurance Company of Canada. We do not offer New Home Warranty coverage in Québec. Warranty coverage is currently only offered in Alberta, British Columbia and Saskatchewan.

Eligibility

When selecting new builders for our home warranty program in Alberta, Travelers Canada takes into consideration the builder's track record, technical expertise, financial capacity and after-sales customer service. Only those builders who meet our underwriting criteria are approved as member builders by Travelers Canada.

If you would like to apply for home warranty coverage with Travelers, please email warrantyunderwriting@travelers.com, and one of our underwriters will contact you. Please make sure you include all of your contact information and a description of your development plans.

Travelers Canada strives to offer the best customer service to clients. In order to deliver on this commitment, we have a dedicated team that is able to assist you. In addition, we issue each member builder a Travelers Canada Warranty Reference Manual that covers all of the different aspects of the new home warranty business.

The Journey to Building Your Property

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Chapter 1 - Introduction to Travelers Canada Home Warranty Department
Chapter 2 - Guide to the Warranty Premiums and BC Housing Fees
Chapter 3 - Housing Registration Process
Chapter 4 – Commencement of Home Warranty Coverage
Chapter 5 - Claim Procedures
Chapter 6 – Technical Reference
Chapter 7 – Marketing
Chapter 8 - Industry Contacts

Still have questions?

How do I become a Travelers Canada registered builder?

Thank you for considering Travelers Canada as your warranty provider. If you would like to apply to become a registered builder and be eligible for the Travelers Canada's home warranty program, please contact one of our underwriters at warrantyunderwriting@travelers.com to request a Builder Application.

How do I enroll a home for warranty and pick up the building permit?

Getting your building permit involves two steps:

How do I commence the warranty on a completed home?

Travelers Canada will issue a Schedule D: Warranty Commencement Date Certificate a few months after enrollment. This document should be signed by the builder and homeowner during the final walkthrough. The builder then forwards the document to Travelers Canada for processing. The form can be sent by mail, fax or emailed to housingregistrations@travelers.com. We use this document to determine the commencement date of the policy. Once we receive the signed certificate, we create a homeowner policy package that is mailed directly to the homeowner.

How do I change the address of a home?

Please advise Travelers Canada if the civic address or legal description of your project has been changed or amended.

Lost, Incorrect or Misplaced Schedule D?

Duplicate or revised forms can be sent out either via mail or electronically. Please email your request to housingregistrations@travelers.com and your request will be processed. Although the Schedule D is available in a hard copy triplicate form, this is purely for ease of providing duplicate copies for both the homeowner, Builder and us at Travelers Canada. Photocopies or email copies of Schedule D’s are also accepted.

Where can I find a Maintenance Manual?

It is critical to ensure that the homeowner receives a maintenance manual as it will allow them to properly maintain their new home and its components in a timely fashion. Travelers Canada has created a maintenance manual template which can be found here.

* Please contact your underwriter for a copy in Word format

What if I am unable to get the homeowner to sign the Schedule D?

Contact a member of our warranty team here.

Any additional questions?

Reach out to our team.