New Home Warranties for Builders and Developers in Alberta
Provide industry-leading coverage for your buyers
Travelers Canada is the industry leader in residential home warranty products. We work with builders committed to excellence to provide your future home buyers peace of mind. Travelers Canada was the first insurer approved by the Financial Institutions Commission to offer home warranty insurance before the implementation of the Homeowner Protection Act in 1999 and has been the leading home warranty provider in Alberta since inception.
Travelers Canada’s new home warranty policies are underwritten by St. Paul Fire and Marine Insurance Company (Canada Branch), and are only offered in Alberta, British Columbia, and Saskatchewan.
Are you eligible for home warranty coverage?
To be part of our new home warranty program you must be approved as a member builder.
When approving new builders for our home warranty program in Alberta, Travelers Canada takes into consideration the builder’s:
- Ability to meet our underwriting criteria
- Track record
- Technical expertise
- Financial capacity
- After-sales customer service
As a member builder, you’ll have access to our customer service team and be provided with a Travelers Canada Warranty Reference Manual that covers all aspects of the new home warranty business to guide you through the process.
If you would like one of our underwriters to contact you about becoming a member builder with Travelers, please email [email protected]. Please make sure you include your complete contact information and a description of your development plans.
The journey to building your property
Browse the home warranty chapters
Registering a new single-family home
Once you registered your company with Travelers Canada and the New Homes Buyers Protection Office (NHBPO), you may register a new home for warranty coverage. Please forward the following items to Travelers Canada’s Housing Registration Department:
Schedule C-1 – Travelers Canada Registration Form – Detached Dwelling
-or –
Schedule C-2 – Travelers Canada Registration Form – Duplex or Triplex
Warranty premium payment (payable by cheque or credit card form)
Please note you are required to create a new registration on the New Home Buyer Protection System. If you have questions, please contact Municipal Affairs at 1.866.421.6929.
Single-family homes over $1,000,000
Homes that exceed construction costs of $1,000,000 are subject to an additional premium of $100 for each $100,000 in construction costs greater than $1,000,000. Please refer to your Terms & Conditions (Schedule A) for your base premium rate. Premiums are subject to change without notice. Please contact us or refer to your Terms & Conditions (Schedule A) for the most current information.
For those homes that exceed construction costs of $1,000,000, Travelers Canada requires that you submit a copy of the building plans/elevations with your housing registration application.
If you have questions regarding this type of home, please contact a member of Travelers Canada’s Housing Registration Department or refer to the Travelers Canada Warranty Reference Manual.
Registering multi-family projects
Initial review
Multi-family projects, consisting of five or more units, are subject to a project-specific review by Travelers Canada. Please forward the following items to Travelers Canada:
- Preliminary project information for multi-unit buildings
- Geotechnical report
- Site plan/elevations
- Proof of errors and omissions insurance for all project professionals
- Disclosure statement (draft is acceptable)
- Upon review of the information submitted, Travelers Canada will establish premium and security requirements for the multi-family project.
Warranty registration
To register the multi-family project for warranty coverage, please forward the following items to Travelers Canada’s Housing Registration Department:
Schedule C-3 – Travelers Canada Registration Form – Multi-Unit Building
Warranty premium payment (payable by cheque or credit card form)
Please note, you are also required to register this new project on the New Home Buyer Protection System. If you have any questions please contact Municipal Affairs at 1.866.421.6929.
If you need assistance completing these forms, please contact a member of Travelers Canada’s Housing Registration Department or refer to the Travelers Canada Warranty Reference Manual.
An exclusive portal for registered Travelers builders.
TRU Builder™ is an invitation-only, one-stop portal for Travelers Canada builders and developers. Once you’re registered, you can enroll new homes, review warranty forms, access builder/homeowner bulletins and other resources and manage all of your warranty needs.
Claim services
Report/manage a home warranty claim
Home warranty claims differ from traditional insurance claims and require specialized expertise and knowledge. We have experience supporting thousands of homeowners through the warranty claim process and we are prepared to guide you.
Still have questions?
Explore our home warranty FAQs
Thank you for considering Travelers Canada as your warranty provider. To apply to be a registered builder and be eligible for the Travelers Canada’s home warranty program, please contact one of our underwriters at [email protected] to request a Builder Application.
Getting your building permit involves two steps:
- Register the new home with Travelers Canada
- Register the new home with the New Home Buyer Protection System
Travelers Canada will issue a Schedule D: Warranty Commencement Date Certificate a few months after enrollment. This document should be signed by the builder and homeowner during the final walkthrough. The builder then forwards the document to Travelers Canada for processing. The form can be sent by mail, fax or emailed to [email protected]. We use this document to determine the commencement date of the policy. Once we receive the signed certificate, we create a homeowner policy package that is mailed directly to the homeowner.
Please advise Travelers Canada if the civic address or legal description of your project has been changed or amended.
Duplicate or revised forms can be sent out either via mail or electronically. Please email your request to [email protected] and your request will be processed. Although the Schedule D is available in a hard copy triplicate form, this is purely for ease of providing duplicate copies for both the homeowner, Builder and us at Travelers Canada. Photocopies or email copies of Schedule Ds are also accepted.
It is critical to ensure that the homeowner receives a maintenance manual as it will allow them to properly maintain their new home and its components in a timely fashion. Travelers Canada has created a maintenance manual template you may use.
* Please contact your underwriter for a copy in Word format
Resources
Insights to help you build it right
New Home Warranty Insights
Building on Hillsides
Building on a hillside can cause additional risks. Read tips on how to help avoid claims, minimize future costs and maximize safety when building on a hillside from Travelers Canada.
New Home Warranty Insights
Decks with Cast-in-Place Concrete Toppings
Decks with concrete toppings over a waterproofing membrane with the absence of drainage layers, combined with incorrect deck transition detailing and/or poor railing attachment. Learn more about decks with concrete toppings from Travelers Canada.
New Home Warranty Insights
Exterior Post Detailing
Structural columns carrying a roof or deck load which have been clad in comb-faced spruce trim with the absence of an adequate capillary break between the post and cladding, or the post and the footing. Learn more about exterior post maintenance from Travelers Canada.
