TRU Home™ for New Home Warranty
The leading home warranty provider in Western Canada
Travelers Canada is committed to building a team of professionals that are experts in their field. From policy administration to claims professionals, Travelers provides best-in-class service to our clients and policyholders.
What is a new home warranty?
A home warranty is a consumer protection insurance product intended to give new homeowners the comfort that their investment will have coverage against defects. Since 1999, home builders have been required to provide new home warranties for construction projects in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec. Each province provides guidance to help contractors, developers, homeowners, buyers, and insurers determine the validity of any defects that may occur in a new home.
Insurers are required to provide insight and reporting to regulatory bodies to demonstrate that the obligations of their home warranties are met.
Travelers Canada has been a direct writer in the home warranty market in Western Canada since 1999.
With over 200,000 policies in place, homeowners have the comfort of knowing their home warranty policy is backed by a proven leader in the insurance industry. Superior expertise in underwriting, risk and claims management enables Travelers Canada to deliver unsurpassed customer service.
Stringent underwriting
Travelers Canada thoroughly reviews all builder applicants, focusing on track record, technical expertise, financial capacity and after-sales customer service. Not every applicant qualifies. Only those builders who meet our underwriting criteria, construct quality homes, and carry out timely after-sales service, can offer Travelers Canada Home Warranty Coverage.
Technical involvement
All new construction is subject to a technical review by Travelers Canada staff and/or outside consultants. We undertake an annual review of every builder’s performance as a condition of the builder maintaining his or her registration.
What to expect with your warranty coverage
Our approved builders are responsible for having their new homeowners complete a Warranty Commencement Date Certificate at the time of either the title transfer, completion of the contract or the actual occupancy of the home (whichever is earlier).
Upon receipt of this completed certificate from the builder, Travelers Canada issues the homeowner a Home Warranty Certificate. It explains home warranty coverage and the process for reporting defects in your home or the common elements of your condominium.
The Home Warranty Certificate includes the complete policy, the policy sticker required under the legislation, and the New Home Information Sheet. The information sheet provides homeowners with additional guidance to help them understand and access the benefits of their home warranty coverage.
If you have questions or require clarification, please contact Travelers Canada at [email protected].
Available resources for homeowners
Sample home warranty certificates
If you would like to review a copy of the policy before you receive the actual policy for your new home in the mail, please request a sample home warranty certificate.
Residential construction performance guide
The Alberta and British Columbia Governing bodies have created a guide to help homeowners and builders understand the guidelines and tolerances that they expect to be referred to.
New home warranty information
This document covers a number of key topics of interest to a new homeowner, including a quick summary of the coverage periods, information on how to submit a claim, the claims process overview with Travelers Canada and the dispute resolution options available to policyholders.
Maintenance manuals (for single family homes or multi-unit buildings)
These manuals provide maintenance schedules and tips to keep your home and its systems in good repair and reduce wear and tear that may cause long-term damage not covered by new home warranties.
Government publications
BC Housing has produced a number of useful resources designed to help any new home buyer, regardless of which province you are planning on purchasing in. “Buying a Home in British Columbia – A Consumer Protection Guide” is a comprehensive document that answers many questions about buying a new home. In addition, they have produced a series of Maintenance Matters bulletins that cover a number of different aspects of sustaining a residential home.
Explore warranty coverage by province
British Columbia
Travelers Canada was the first insurer approved by the Financial Institutions Commission to offer home warranty insurance in British Columbia and has been the leading home warranty provider in Western Canada since 1999.
Alberta
Travelers Canada’s deep knowledge of the home warranty industry and extensive construction experience enables us to properly assess risk and support developers in delivering industry-leading coverage to buyers throughout Alberta.
Saskatchewan
Our unsurpassed knowledge of the industry and extensive construction experience enables us to properly assess risk and support our clients in delivering the best products to their buyers in Saskatchewan.
Claim services
Report/manage a home warranty claim
Home warranty claims are different from traditional insurance claims, requiring specialized expertise and knowledge. We’ve supported thousands of homeowners through the warranty claim process, and we can guide you through it, too.