New Builders

Travelers Canada takes into consideration the builder’s track record, technical expertise, financial capacity and after sales customer service.  Only those builders who meet the stringent underwriting criteria are approved as member builders by Travelers Canada.

If you would like to apply to Travelers Canada, please contact one of our Underwriters to request a Builder Application.  -Please note that the Builder Application is not available online.  (Click here to view our Staff Directory) 

For additional information on the Homeowner Protection Act & Regulations and on topics such as Owner-Builders, Builder obligations and exclusions, please visit the Homeowner Protection Office website at http://www.hpo.bc.ca/.

Travelers Canada Member Builders:

Travelers Canada strives to offer the best customer service to clients. In order to deliver on this commitment, Travelers Canada has a dedicated staff that is able to assist you. In addition, Travelers Canada issues each member builder a Travelers Canada Warranty Reference Manual that covers all of the different aspects of the new home warranty business. Topics include:

Introduction To Travelers Canada Home Warranty Department 

Guide to the Warranty Premiums and HPO Fees 

Housing Registration Process 

Schedule C-1 – Travelers Canada Registration Form – Detached Dwelling
Schedule C-2 – Travelers Canada Registration Form – Duplex or Triplex
Schedule C-3 – Travelers Canada Registration Form – Multi-Unit Building
Preliminary Project Information for Multi-Unit Buildings 

Warranty Commencement Date Certificate Overview 

Sample Warranty Commencement Date Certificate 
Sample New Home Warranty Certificate Detached Dwelling
Sample New Home Warranty Certificate Multi-Unit Building
Claims Procedures 
Marketing – Logo use and Marketing Material Request Form 
Industry Contacts 

Registering a New Home for Home Warranty Coverage:

Once you have registered your company with Travelers Canada and obtained your license from the Homeowner Protection Office, you may register a new home for warranty coverage.  Please forward the following items to Travelers Canada’s Housing Registration Department:

Schedule C-1 – Travelers Canada Registration Form – Detached Dwelling or Schedule C-2 – Travelers Canada Registration Form – Duplex or Triplex .
HPO New Home Registration Form -Please contact the Homeowner Protection Office directly for the issuance of the New Home Registration Forms at www.hpo.bc.ca or if you require additional registration forms (800) 407-7757 or locally at (604)646-7050, choose option 1 for assistance..
Warranty premium payment (Make cheque payable to Travelers Canada)

If you require assistance completing these forms, please contact a member of Travelers Canada’s Housing Registration Department (Click here to view our Staff Directory) or refer to the Travelers Canada Warranty Reference Manual.

Is the construction cost greater than $500,000? All homes that exceed construction costs of $500,000 are subject to an additional premium of $200 for each $100,000 in construction costs.  Please refer to your Terms & Conditions (Schedule A) for your base premium rate.

For those homes that exceed construction costs of $750,000 Travelers Canada requires a copy of the building plans/elevations to be submitted with your housing registration applications.

If you have any questions regarding this type of home, please contact a member of Travelers Canada’s Housing Registration Department (Click here to view our Staff Directory)
or refer to the Travelers Canada Warranty Reference Manual.

Registering Multi-Family Projects for Home Warranty Coverage

Step 1:
All multi-family projects, consisting of 5 or more units, are subject to a project-specific review by Travelers Canada.   Please forward the following items to Travelers Canada:

• Preliminary Project Information for Multi-Unit Buildings 
• Geotechnical Report
• Site Plan/Elevations
• Proof of Errors & Omissions Insurance for all project professionals
• Disclosure Statement (draft is acceptable)

Upon review of the above information, Travelers Canada will establish premium and security requirements for the multi-family project.
 
Step 2:
To register the multi-family project for warranty coverage, please forward the following items to Travelers Canada’s Housing Registration Department:

• Schedule C-3 – Travelers Canada Registration Form – Multi-Unit Building (Replace with new form)
• HPO New Home Registration Form -Please contact the Homeowner Protection Office directly for the issuance of the New Home Registration Forms at www.hpo.bc.ca or if you require additional registration forms (800) 407-7757 or locally at (604)646-7050, choose option 1 for assistance..
• Warranty Premium Payment & HPO Fees (Make cheque payable to Travelers Canada) 

If you require assistance completing these forms, please contact a member of Travelers Canada’s Housing Registration Department (Click here to view our Staff Directory) or refer to the Travelers Canada Warranty Reference Manual.