Travelers Canada is committed to treating all of our customers with the greatest respect and consideration. Notwithstanding our commitment to excellent customer service, on occasion someone may feel they have not been dealt with in a just and fair manner, or there may be a misunderstanding that needs to be resolved. To that end, Travelers Canada has implemented a Complaints Handling Protocol to ensure that all complaints are dealt with fairly, and in a timely manner.

The Complaints Handling Protocol provides information on how to file a complaint, how long the procedures might take, and the next steps for complaints that remain unresolved. We encourage you to open and save this link, and follow the Complaints Handling Protocol when filing a complaint.

If you have any questions or concerns regarding the Complaints Handling Protocol, or if you require further information about how to make a complaint, please feel free to contact our Complaints Liaison Officer at 800-330-5033.

Complaints Policy for St. Paul Fire and Marine Insurance Company and Travelers Guarantee Company of Canada (E)
Complaints Policy for St. Paul Fire and Marine Insurance Company and Travelers Guarantee Company of Canada (F)

St. Paul Fire and Marine Insurance Company and Travelers Guarantee Company of Canada are the Canadian Licensed Insurers known as Travelers Canada