Claims
Travelers Canada has been serving the North American insurance market for over 150 years. Taking care of our clients’ requirements has consistently been our number one priority. We are able to provide unique claims service solutions tailored to the diverse needs of our clients. Travelers has a dedicated and experienced claims team, which is committed to providing timely client-focused service. Our claims team understands how important it is for an Insured to have their claim dealt with promptly and professionally. Travelers Canada offers a wide range of insurance products with customized claims service solutions
Travelers Canada has the expertise to service claims in all regions of the country. Our regional claims offices in Montreal, Toronto, Calgary and Vancouver have local staff that knows the unique laws and customs of their territory. As a member of The Travelers Companies, Inc. claims experts in the United States and across the globe support our local claims teams. This team of professionals allows us to be able to provide claims service solutions to meet your needs virtually anywhere.
At Travelers we focus our attention on our clients’ unique needs. For example, we can help with expense management by providing audit services to help our customers manage their Self-Insured Retention. We have experienced staff that knows how to take control of complex issues and make sure they are well managed. We communicate with our brokers to identify risk management opportunities to help provide more value to our clients.
Mike Knoll, Claims Services Supervisor- Western Region (for BC Home Warranty claims)
(Vancouver) Toll: 800.555.9431, ext. 8553
Telephone: 604.696.8553
Fax: 604.682.3096
Stuart M. Detsky, Assistant Vice President Claims - Canada-wide (for Surety claims)
Toll: 800.330.5033, ext. 8691
Telephone: 416.642.8691
Fax: 416.360.8267
Shauna Lynk, Assistant Vice-President, Western Region (for claims in British Columbia, Saskatchewan, Alberta, Manitoba, Northwest Territories, Nunavut & The Yukon)
(Calgary) Toll: 800.479.3887, ext. 455
Telephone: 403.513.7455
Fax: 403.264.0971
James Carroll, Assistant Vice-President- Central Region (for claims in Ontario)
(Toronto) Toll: 800.268.8481, ext. 4445
Telephone: 416.642.3680
Fax: 416.366.9642
Andree Guertin, Assistant Vice-President, Eastern Region (for claims in Quebec and Atlantic Canada)
(Montreal) Toll: 800.361.9427
Telephone: 514.871.3354
Fax: 514.875.2155
Dave MacDonald, Vice President - Claims, Travelers
(Toronto) Toll: 800.268.8481, ext. 4402
Telephone: 416.601.4402
Fax: 416.366.9642
To submit a new insurance claim, click on the relevant office below:
Emergency Claims Service
Our "Emergency Claim Service" number is answered seven (7) days a week, twenty-four (24) hours a day.
For Emergency Service ‘after business hours’ please call toll free (888) 235-2447
